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    FAQ

    Frequently Asked Questions:

     

    About Universal Kids

    What is Universal Kids?

    What happened to Sprout?

    How can I watch the shows that used to be on Sprout?

    What kind of shows are on Universal Kids after 6pm?

    How can I get Universal Kids in my home?

    What else can I do on UniversalKids.com? 

    Birthday Parade FAQ

    Closed Captioning

     

     

     

    ABOUT UNIVERSAL KIDS

    What is Universal Kids?

    Universal Kids, formerly Sprout, features content for kids 2-12 like Top Chef JuniorAll Hail King Julien, and The Next Step that aims to widen eyes and open minds reflecting what is universal about being a kid!

    What happened to Sprout?

    We heard from some of you that 2 brand names were confusing. So while the Sprout name may have gone away, we are still a home for preschoolers providing 15 hours a day of preschool programming!  

    How can I watch the shows that used to be on Sprout?

    Universal Kids will still air 15 hours a day of preschool programming, including favorites like FloogalsRuff-Ruff, Tweet and DaveThe WigglesSuper Wings and many more!

    What kind of shows are on Universal Kids after 6pm?

    The Universal Kids channel features an exciting mix of programming including DreamWorks animated series, kids unscripted shows, scripted storytelling and so much more.  You can learn more about these shows here on UniversalKids.com

    How can I get Universal Kids in my home?

    Not sure if you have Universal Kids channel? Find out at https://www.universalkids.com/findus. You can also watch full episodes any time on our Universal Kids app and On Demand. For more fun content, check out the Universal Kids Youtube Channel!

    What else can I do on UniversalKids.com?

    You’ll be able to watch full episodes, highlights and get the latest behind-the-scenes secrets from all your favorite shows. But that’s not all – you’ll also be able to find our awesome apps, take interactive quizzes and more! Stay tuned!

     

    Birthday Parade FAQ:

     

    I’m trying to submit a birthday wish for my son/daughter, where can I do this?

    As of 2/17/2018, Sprout House is no longer featuring the Birthday Parade. We encourage you to celebrate every month with us on social media!

     

    I’ve already submitted a birthday for my child, what’s going to happen?

    If you have submitted a birthday wish from now through 2/16/2018, keep an eye out for your child’s celebratory message on their birthday. If your wish was submitted for later than February 16, please send us a DM!
     

    CLOSED CAPTIONING:

    Universal Kids is pleased to offer closed captioning on long-form content and certain other content that it makes available on television and online via websites and apps on mobile devices. To report an issue or concern regarding closed captioning on Universal Kids programs viewed on television or online, please contact us at affiliate.operations@nbcuni.com or 1-866-787-6228.

    To assist us in resolving the issue, please provide the following information when you contact us for assistance with captions:

    • Your name, address, telephone number and email address
    • Your preferred method of contact (phone or email)
    • The name of the program with the captioning issue
    • A brief description of the captioning issue, including the date and time you experienced the problem
    • If you are watching on television, please provide the name of your pay TV provider
    • If you are watching online, please identify the device and brand (e.g., computer, tablet, smartphone) and software (including version) you are using

    If you wish to submit a written complaint, please send it to: 

    Margaret Tobey
    Vice President, Regulatory Affairs
    NBCUniversal
    300 New Jersey Avenue, NW Suite 700
    Washington, DC 20001